Austin: 512-339-4040 Lakeway: 512-682-4798 Marble Falls: 512-339-4040 Dripping Springs: 512-339-4040
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Insurance & Billing

We Work With Your Insurance

Capital ENT accepts most major insurance plans — including Medicare. Our billing team verifies your benefits before your appointment so there are no surprises.

Aetna BCBS of Texas Cigna United Healthcare Humana Medicare Scott & White Baylor Scott & White + More Plans
Benefits verified before your visit
Self-pay & payment plans available
Accepted Plans

Insurance Plans We Accept

We participate with most major commercial and Medicare plans. Don't see yours listed? Call us — we accept many additional plans not listed here.

Commercial PPO & HMO

  • Aetna
  • BlueCross BlueShield of Texas
  • Cigna
  • United Healthcare
  • Humana
  • Scott & White Health Plan
  • Baylor Scott & White
  • Community Care (CCPN)

HMO members may need a referral from their PCP before scheduling.

Medicare & Medicare Advantage

  • Original Medicare (Parts A & B)
  • Aetna Medicare Advantage
  • BCBS Medicare Advantage
  • Humana Medicare Advantage
  • UHC Medicare Advantage
  • WellMed
  • Cigna Medicare Advantage

Medicare covers medically necessary ENT services. A small co-pay or 20% co-insurance typically applies after your deductible.

PPO plans can schedule directly — no referral needed. HMO plans require a referral from your PCP first. Not sure? Check the back of your insurance card or call 512-339-4040.

Coverage Guide

What Does Insurance Typically Cover?

Most major plans cover these ENT services when medically necessary. Coverage varies by plan.

Service Most Commercial Plans Medicare Notes
Office Visit / ENT Consultation ✓ Covered ✓ Covered Co-pay or co-insurance applies after deductible
Hearing Evaluation (Audiogram) ✓ Covered ✓ Covered When ordered by a physician for medical reasons
Balloon Sinuplasty (BSP) ✓ Covered ✓ Covered Prior authorization required; must document failed medical therapy
Endoscopic Sinus Surgery (FESS) ✓ Covered ✓ Covered Prior authorization required; CT imaging and documentation needed
Septoplasty (deviated septum) ✓ Covered ✓ Covered Covered when functionally necessary; cosmetic component not covered
Tonsillectomy / Adenoidectomy ✓ Covered ✓ Covered Prior authorization may be required; criteria vary by plan
Ear Tube Placement (Tympanostomy) ✓ Covered ✓ Covered Typically covered after documented recurrent infections
Allergy Testing (Skin Prick Test) ✓ Covered ✓ Covered When medically indicated; co-pay applies
Allergy Shots (SCIT) ✓ Covered ✓ Covered Covered by most plans after testing; prior authorization may apply
Allergy Drops (SLIT) Not Covered Not Covered Off-label in the US; affordable self-pay option available
Sleep Study Referral ✓ Covered ✓ Covered ENT evaluation covered; sleep study billed separately by sleep lab
Hearing Aids Varies Not Covered Some plans offer a hearing aid allowance; Medicare Advantage may cover

This table is a general guide only. Actual coverage depends on your specific plan, deductible status, and medical documentation. Our team will verify your individual benefits.

Before Your Visit

Prepare for Your Appointment

  • Call us to verify coverage Call 512-339-4040 with your insurance card info. We verify in-network status, deductible, and estimated co-pay before you arrive.
  • Bring insurance card(s) & photo ID All current cards (front and back) plus a valid government-issued photo ID. Let us know if your insurance has changed.
  • Get a referral (HMO only) HMO plans require a referral from your PCP. Bring the referral form or authorization number to your visit.
  • Medication list & prior records Current medications (including supplements) and any prior CT scans, MRIs, or hearing tests related to your visit.
Self-Pay Patients

No Insurance? No Problem.

We welcome uninsured and self-pay patients. Our billing team provides a good-faith estimate before your appointment, and we offer flexible payment plans to make care accessible.

  • Transparent pricing — know your costs upfront
  • Flexible payment plans for procedures
  • No referral required
  • Same high-quality care as insured patients
Call to Discuss Self-Pay Options
Common Questions

Billing & Insurance FAQ

You may receive a bill from Capital ENT for the physician's professional fee, and a separate bill from the facility (e.g., a surgery center or hospital) if your procedure was performed outside our office. This is standard practice and both bills are legitimate. If you have questions about either, call our billing office at 512-339-4040.
Don't panic — claim denials are common and often reversible. First, call our billing team at 512-339-4040 so we can review the denial reason. Most denials are due to missing documentation, coding issues, or prior auth requirements we can resolve. We will appeal on your behalf when appropriate and guide you through your options.
You can pay your bill securely online through our online payment portal. You can also pay by phone at 512-339-4040, by mail, or in person at any of our four office locations. We accept cash, check, and all major credit cards.
Yes. If you have a balance that's difficult to pay at once, contact our billing office at 512-339-4040 to arrange a payment plan. We work with patients to make care as affordable as possible and will not let financial concerns prevent you from receiving necessary treatment.
See all insurance & billing FAQs →

Ready to Schedule?

Our billing team verifies your coverage before you come in — so you know exactly what to expect. Call us or request an appointment online.

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